Regulated & Trusted
We are committed to the highest standards of veterinary care.
Registered with Veterinary Council
HELP CENTER
How can we help?
Whether you have a question about your membership, your pet's health records, an order or KNO, we're here to help.
Member support is available Monday to Friday, 9:00 AM to 9:00 PM IST.
- Track my orderGet real-time update
- Manage membershipBilling, plan & more
- Talk to vetConsult a veterinarian
If this is an emergency, seek immediate veterinary care.
Trauma, difficulty breathing, seizures, suspected poisoning, severe bleeding, a distended abdomen or collapse may require immediate in-person care. Please contact your nearest 24-hour veterinary hospital.
KNO is not an emergency veterinary service.
Browse Help Topics
Find quick answers to common questions.
Membership & Billing
Plans, payments, cancellations and member benefits
Vet Consultations
Booking, rescheduling, video consultations and follow-ups
Pet Health Profile
Records, vaccinations, reminders and pet information
Prescriptions
Accessing and understanding KNO prescriptions
KNO Store & Pharmacy
Orders, medicines, supplements and prescription diets
Delivery & Returns
Tracking, shipping, damaged orders and returns
Still need help? Get in touch.
Choose the right support channel and we'll get back to you as soon as possible.
Member Support
Questions about your membership, billing, health records or a consultation.
support@kno.vetReplies within 24 hours
Orders & Pharmacy
Questions about orders, delivery, returns or KNO Store purchases.
order@kno.vetReplies within 24 hours
General Enquiries
Partnerships, media and anything else.
hello@kno.vetReplies within 24 hours
For Veterinarians
Join the KNO panel or ask about consultation scheduling and payouts.
vets@kno.vetReplies within 3 working days
Privacy & Data Requests
Access, correct or erase your data, or raise a concern about how it is handled.
support@kno.vetAcknowledged within 24 hours
Send us a message
Use this form for non-urgent enquiries. For clinical advice about a specific animal, please book a consultation with a veterinarian instead.
Why you can trust KNO
Secure & Safe
Your pet’s data and payments are always protected.
ISO 27001 Certified
Secure Payments
Multiple safe payment options for your convenience.
